Contact Us

We are here to help.

Have a question about an order, personalization, product, delivery, or one of our policies? Contact the Xentoralis customer support team using the information below. We normally respond within 1–2 business days.

Customer Support

Xentoralis LLC
Store: Xentoralis — xentoralis.us
Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States
Email: support@xentoralis.us
Phone: +1 (505) 528-5168
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time

We are closed on weekends and U.S. public holidays. Messages received outside business hours will be reviewed on the next business day.

Questions About an Existing Order

To help us locate your order quickly, please include:

  • Your order number;
  • The email address used at checkout;
  • A short description of your request; and
  • Clear photos of the item and packaging if it arrived damaged, defective, misprinted, or incorrect.

Important Return Notice

The Albuquerque address above is our business contact address and is not automatically a return warehouse. Do not send products to that address unless our support team has issued a Return Authorization and confirmed the correct return destination. Unauthorized returns may not be traceable or eligible for credit.

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