Select the available personalization options on the product page and enter the requested name, date, message, photo, or other details. Review every entry carefully before adding the product to your cart and completing checkout.

If a product page provides an on-screen preview, use it to review the general layout. Previews are illustrative and may be adjusted slightly for product size and manufacturing requirements. Unless a product page specifically promises a separate proof, production may begin without an additional approval email.

Email support@xentoralis.us within 12 hours after purchase. We will try to update the order if production has not begun. Once production starts, personalized details, product options, and the shipping address may no longer be changed.

Cancellation requests must be submitted within 12 hours after purchase and can be approved only if production has not begun. Approved timely cancellations receive a full refund to the original payment method. See our Refund Policy.

Most made-to-order products require 5–7 business days. Business days are Monday through Friday, excluding U.S. public holidays. Peak seasons, personalization review, or material availability may add time.

After production, estimated transit is generally 5–10 business days within the United States and 7–15 business days for international destinations. Production and transit are separate. Delivery dates are estimates rather than guarantees. See our Shipping Policy.

The cost depends on destination, product type, quantity, weight, and available shipping method. Your exact shipping charge is displayed at checkout after you enter the delivery address.

We send a tracking number and carrier link by email once the order ships. Tracking may take 24–48 hours to show activity. Visit our Order Tracking page for troubleshooting steps.

Products may be made by different production partners and shipped in separate packages. Check your shipping emails for additional tracking numbers. The remaining items may still be in production or transit.

We ship to many international destinations available at checkout. Availability varies by product and country. The recipient is responsible for customs duties, VAT, import taxes, and other local charges not collected at checkout.

Personalized products cannot be returned because of a change of mind or customer-submitted error because they are made specifically for the buyer. If a personalized item arrives damaged, defective, materially misprinted, or different from the accepted order details because of our error, contact us for a replacement or refund.

Email us within 30 days after delivery. Include your order number and clear photos of the complete item, problem area, personalization, shipping label, and packaging. After review, we will provide an appropriate replacement or refund for an approved claim.

Contact us within 30 days after delivery and wait for a Return Authorization and confirmed return address. Do not mail an item to our business address without authorization. The item must be unused, unwashed, and in its original condition. See our Return Policy.

We generally submit approved refunds to the original payment method within 5–7 business days. Your bank or payment provider may need an additional 5–10 business days to post the credit.

Screen settings, lighting, printing methods, material batches, and natural product characteristics can cause small color differences. Minor variations that do not materially change the product are normal for made-to-order production.

Email support@xentoralis.us or call +1 (505) 528-5168. Support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time. We normally respond within 1–2 business days.