Order Tracking

Follow your personalized order from production to delivery.

Track Your Order

Once your order ships, we will send a shipping-confirmation email containing a tracking number and carrier tracking link. Open that link to view the latest delivery status.

If you cannot find the email, check your spam, junk, promotions, or other filtered folders. Search for messages from support@xentoralis.us and confirm that you are checking the email address used at checkout.

Understanding Your Order Status

Order confirmed: We received your order and payment confirmation.
In production: Your made-to-order product is being printed or manufactured. Most products require 5–7 business days.
Shipped: The carrier has received shipment information or the package.
In transit: The package is moving through the carrier network.
Out for delivery: The carrier expects to attempt delivery that day.
Delivered: The carrier has recorded delivery at or near the shipping address.

Tracking Has Not Updated

A tracking number may take 24–48 hours after the shipping email to show its first scan. Gaps between scans are common, especially during handoffs, weekends, holidays, international transit, or customs processing.

If tracking shows no meaningful movement for more than 10 business days, email support@xentoralis.us with your order number. We will review the shipment and, where appropriate, ask the carrier to investigate.

I Have Not Received a Tracking Email

Because products are made to order, a tracking number is not created until production is complete. If more than 10 business days have passed since your purchase and you have not received tracking information, contact us with your order number and checkout email address.

My Order Has Multiple Tracking Numbers

Items may be made by different production partners or require separate packages. Different parts of the same order can therefore ship separately and arrive on different dates. Each package may have its own tracking number. There is no extra shipping charge solely because we split fulfillment.

Tracking Says Delivered, but I Cannot Find the Package

Please complete the following checks first:

Confirm that the shipping address in your order confirmation is correct.
Check your mailbox, porch, side doors, garage, reception desk, parcel locker, and other safe delivery locations.
Ask household members, neighbors, building management, or front-desk staff whether they accepted it.
Allow one additional business day, as some carriers record delivery shortly before the package is physically delivered.
Contact the carrier with the tracking number for delivery details.

If the package still cannot be located, contact us. We will review the available delivery evidence and help determine the appropriate next step under our Shipping Policy and Refund Policy.

Incorrect Shipping Address

Email us within 12 hours after purchase if you notice an address error. We will try to make the correction if production and fulfillment have not begun, but changes are not guaranteed. Once an order has entered production or shipped, the address may no longer be changed.

Estimated Delivery Time

Most products require 5–7 business days for production. Estimated shipping after production is generally 5–10 business days within the United States and 7–15 business days for international destinations. These estimates are not guaranteed and may be affected by carriers, customs, severe weather, holidays, or other events outside our control.

Need Help?

When contacting support, include your order number and the email used at checkout.

Xentoralis LLC
Email: support@xentoralis.us
Phone: +1 (505) 528-5168
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time